KYC & AML Policy

In practice, KYC at Steel Rendvane involves us gathering and validating a limited collection of essential information about you: your complete legal name, your birth date, your country where you reside, your contact information and the payment method you plan to use. We verify the information you entered in the registration form against the information contained in the documents you submit.

What we do not do

We do not request your internet banking password, your complete card PIN, or direct access to your computer or mobile device. No staff member of ours will request these items. Any communication asking for these is not authentic and should be reported using the compliance report system.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML obligations and client instructions are at odds, the AML obligations supersede. This may result in a slowed transaction, a demand for supplementary documentation, or an account subject to limitations until the issue is clarified.

1. 01

   Legal obligation

   Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   An account that has been pre-verified does not require screening at the time of funds withdrawal, when convenience is most valued.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Documentation demonstrating ownership of the payment source. For a payment card, this is typically a photograph of the card displaying your name, the first six and final four numbers and the validity date, with the middle digits and the CVV obscured. For a bank transfer, this is a bank statement or letter under your name containing the account number. For a digital wallet, a photo of the account settings page showing your name and the account number.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Register

   Set up the account using your true legal name, birth date, country of residence, email address and mobile number. Information that does not align with your submitted documents represents the leading reason for processing delays.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Provide the documentation pages containing your picture and identifying information. Certain reviews include a brief identity confirmation or facial photo step to verify the document is held by the correct individual.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Provide proof of the instrument you will use to fund and to receive withdrawals.

6. 06

   Screening and review

   The verification department examines the submission, performs the applicable sanctions and background checks, and either grants approval or requests modifications.

7. 07

   Confirmation

   You are sent a message when the account status is updated. The existing status is always accessible in the verification section of your profile.

Processing timeframes depend on submission volume, the standard of submitted files and whether supplementary review procedures are initiated. The timeframe applicable to your account, along with the status of each submitted document, is shown in your profile area - that displayed timeframe is what to use as reference, not any timeframe mentioned in other locations.

• Clear, complete, unedited uploads are reviewed fastest.
• Requests submitted outside business hours are queued for the next working day.
• Additional screening, where necessary, extends the timeframe and will be communicated to you.

If a determination is unclear, reach out to our support team and request clarification. If legal constraints allow, we will furnish details.

What is monitored

Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.

What can happen as a result

• A request for refreshed documents or an explanation of the source of funds.
• A temporary hold on a specific transaction while it is reviewed.
• Modification of the transaction limits shown in your profile.
• Limitation or termination of the account as mandated by applicable regulations.

Records

Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.

• Give accurate, current and complete information, and keep it up to date.
• Utilize exclusively your own money and your own payment methods - never another person's.
• Keep one account only, and keep your credentials private.
• Respond to document requests within the timeframe stated in the request.
• Tell us promptly if you change country of residence, legal name or payment method.
• Report any suspected unauthorised access to your account immediately.

Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.

Licenses & regulatory information